Time passes
Unresolved items age while staff balance calls, authorizations, and daily care.
Referral follow-through
A referral isn’t complete until the report returns.
Referral Desk helps independent outpatient practices reduce the staff work required to track outside referrals and retrieve missing specialist reports—starting in pediatrics and with the tools already in place.
Schedule 15 minutes
A focused workflow interview. No sales pitch.
- Built for
- Independent outpatient practices
- Starting with
- Pediatrics
- Current stage
- Customer discovery
- Selected for
- Hopkins Spark Accelerator
Why this matters
The visit may be over. The information gap may not be.
Families get stuck
Scheduling barriers can stay invisible without follow-up.
Reports go missing
A specialist visit can happen without its note reaching the referring chart.
How we begin
One workflow. Four concrete steps.
We trace one referral type end to end, separate configuration gaps from true exceptions, and define an improvement that can be measured before any larger commitment.
- 01
Map the current path
Follow one referral type from the original order through the returned specialist report.
- 02
Check what already works
Review existing EHR functions, portal access, fax channels, staff roles, and handoffs first.
- 03
Find the exceptions
Separate repeated unresolved work from problems ordinary configuration or training can fix.
- 04
Measure a worthwhile fix
Recommend a bounded improvement only when the burden and expected result are measurable.
Clear boundaries from day one
The practice stays in control.
Any future pilot would begin only after the practice approves the scope, access, responsibilities, and required privacy safeguards.
- No diagnosis, triage, or medical advice
- No patient information through this website or ordinary email
- No system access before a written scope and required safeguards
- Clinical judgment always stays with the practice
Discovery conversations use aggregate counts, roles, handoffs, and process timing—not patient cases.
Founder, Referral Desk
Ebubechi Onyia
I work in pediatric healthcare in the Baltimore area and am building Referral Desk around a simple question: where does the administrative handoff break down after a referral leaves the practice?
Through the Hopkins Spark Accelerator, I am interviewing practice managers, referral coordinators, and clinicians before deciding what service or software is worth building.
One useful conversation
Show us what happens after the referral leaves your practice.
Choose a time and walk through one administrative process. No preparation required.